How it works

Custom orthotics made from your existing NHS or private prescription reviewed by an HCPC registered podiatist

Request a prescription

From your NHS or private podiatrist

Upload your NHS or private prescription

Securely upload your prescription and, if available, a picture of your existing insole

Podiatrist review

Reviewed by HCPC-registered podiatrists with over 30 years` experience

Custom orthotics dispatched

Prescription-matched custom insoles sent to your door

Prescription matched insoles. Made again with confidence.

Extra pairs made strictly from your podiatrist`s orginal prescription

HCPC - registered podiatrist

30+ years clinical experience

uk-based manufacturing

Prescription-matched

made strictly from your podiatrists orginal prescription

Fast & secure

Reviewed within 24 hours

Secure upload

Frequently asked questions

What is OrthoStep Extra?

OrthoStep Extra provides additional pairs of custom insoles made strictly from your existing podiatry prescription. It is designed for patients who already have NHS or private orthotics and need replacements or extra pairs without a new appointment.

How does OrthoStep Extra work?

You upload a clear copy of your existing prescription. An HCPC-registered podiatrist reviews it, and if everything is clear, your insoles are manufactured to match the original specification and dispatched.

How much does it cost?

Pricing depends on the type and complexity of your original prescription. Once your prescription is reviewed, we confirm suitability and pricing before manufacture.

Do I need an appointment?

No appointment is required if you already have a valid prescription from a podiatrist. OrthoStep Extra is specifically for prescription-matched reorders.

What if my prescription is old or unclear?

We will review it first. If clarification is needed, we will contact you before proceeding. No insoles are made without clinical confirmation

How long does the review take?

Prescriptions are typically reviewed within 24 hours on working days.

What do I need to upload?

Please upload a clear photo or scan of your original prescription and a clear photo of your existing insole. The insole image helps confirm materials, shape, and orientation alongside the prescription. If anything is unclear, we will contact you before proceeding.

Can you copy my existing orthotics?

Insoles are made strictly from the original prescription, not from physical copies alone. If you are unsure whether your documents are suitable, upload them and we will advise.